MS Teams Does Not Update
Teams is not very good at updating information from the cloud. Simply put, MS Teams Does Not Update. At least not very well. Frustrating as it might be there are 3 ways to fix this.
What Causes MS Teams Does Not Update
MS Teams acts very similar to a web browser in that it caches a lot of data locally to your computer. It can take anywhere from several hours to up to 28 days to update. It could become corrupt in that time and it might not up date at all. Items like profile pictures, which are updated in Exchange or SharePoint but not in MS Teams, is an indication of that. Other examples are chat threads that do not update or Speed Dials that do not show up. If it is had only been about a day or so I would wait. If it has been longer it is time to clean out the cache. Other fixes may be to just refresh your session. I will now go through the fixes…..
Clearing The MS Teams Cache When Teams Does Not Update
If you use the Desktop Version of MS Teams this will definitely help when MS Teams Does Not Update. Depending on whether or not you are using Teams Classic or the New Teams for Work and School the location of the cache will be different.
Teams Classic
- Quit MS Teams
- Type %AppData% into Windows Search. It will bring up your AppData Folder
- Navigate to the Microsoft / Teams Folder and delete everything in it
- Restart Teams, the cache will be rebuilt
New Teams for Work and School
- Quit MS Teams
- Change your Explorer view to show hidden files
- Navigate to C:\Users\<username>\AppData\Local\Packages\MSTeams_8wekyb3d8bbwe
- Delete everything in this folder (For files that are open while delete just check “do this for all items” and click skip
- Restart Teams, the cache will be rebuilt
Log out and Log back Into MS Teams
Sometimes all that is needed is a refresh of your session. All you need to do is log out of teams and log back in:
You will be immediately presented with a MS Teams login screen with your account listed. Just click your account name to log back in. All of your teams information should be refreshed. If not, try the steps above for clearing the cache out.
Use MS Teams Online
If MS Teams Does Not Update continuously and your are frustrated to no end, Just use the online version. Go to teams.microsoft.com and login. You will be using the online version which is in the cloud. It updates a bit faster. It is not perfect but it can be used as a last resort to get access to your newest information in teams.
Bottom Line…
MS Teams has come a long way from its humble beginnings but it still has a way to go. At least Contact Provisioning has been fixed.
Dan
I am an IT professional with over twenty years experience in the field. I have supported thousands of users over the years. The organizations I have worked for range in size from one person to hundreds of people. I have performed support from Help Desk, Network / Cloud Administration, Network Support, Application Support, Implementation and Security.