You need to be able to M365 Download Users Exchange Mail in PST format. There can be many reasons. You need to archive a user’s mail so you can remove the account and reuse the licensing or maybe you need a copy of the user’s mail for legal reasons.

Whatever the case, this guide will show that it is easy to M365 Download Users Exchange Mail in PST Format. Follow the steps below to get you started.

Setting Up eDiscovery Managers and Administrators

First, you need to determine who can do this. You will have eDiscovery Administrators and Managers. The only difference is that Managers can create cases and only see their cases while Administrators can create cases and see all cases.

NOTE: you can only use Microsoft Edge to do this. Other browsers will result in an error when you try to download the PST file. You must use Microsoft Edge to download exports.

1. Go to https://compliance.microsoft.com/
2. Go to Roles and Scopes / Permissions:

• Go to Roles:

• Click “eDiscovery Manager” and then edit.”

• A wizard will start, and you first pick the managers. They can create cases but only look at their own cases.

• Next you pick the eDiscovery Administrators. They can create cases as well, but they can also look at all managers’ cases as well.
• Then Click Save

M365 Download Users Exchange Mail to PST

• While still in the compliance portal, go to the content search.

• In the right pane you can look at previously conducted searches (Your own if you are a manager, all if you are an administrator) or create a new search.
• Clicking new search or review an already created search will bring you through a wizard:

• Click Next.
• Toggle the “Exchange Mailboxes” and “Choose Users Groups and teams”.

• Search for the user you want to get the PST from and click Done and then next.

• Click next on the query builder screen:

• Click Submit:

• Once it has been submitted you will be brought back to the main content search screen. Its status will be listed as “Submitted”. When it is ready for download, it will change to “Completed”. From there you can go back into the case:

• Click the actions dropdown and choose “Export Results.”:

• Choose your options and click Export.

• A job will be created. Click Ok.
• The Export Job will be listed in the Export Tab of the Content Search Pane:

• Click the Export and a menu will pop up:

• When the export is ready for download the download result button will be displayed. Click on it. It will download an eDiscovery Export Tool to download. Once it is downloaded you will get this warning:

• Click Open

1. Click install. The Export Tool will open, and you will be require to paste an export key and choose a file download location.

• Go back to the Content Search Export screen and copy the export key from your Search.

• Paste it into the appropriate text box. Also, choose a location for the download and click start.

• Once the download is complete you will have an Exported PST file from the user. You are done!

This is one of the many ways you can use Outlook. Now that you know how to M365 Download Users Exchange Mail in PST format you will be well on your way to efficient performing this process.

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Dan

I am an IT professional with over twenty years experience in the field. I have supported thousands of users over the years. The organizations I have worked for range in size from one person to hundreds of people. I have performed support from Help Desk, Network / Cloud Administration, Network Support, Application Support, Implementation and Security.