Forwarding in Microsoft Teams in 3 Steps

Forwarding in Microsoft Teams

You may have a need where a group of users need for forwarding in Microsoft Teams using a shared account. You would like this group to quickly and efficiently configure this.

The problem is you do not want the users to login directly to Microsoft Teams and you don’t want them to have direct access to the Teams admin portal. I am here to show you how to accomplish this in two steps.

Enable Forwarding in Microsoft Teams by setting PIM

First, the shared account you want the group to set forwarding needs to be able to have access to configure call settings. The account needs to have the Team Communications Administrator Role assigned to them. This will allow the account to configure and disable forwarding as needed.

Create a PowerShell Script

You will need a PowerShell Script that makes use of Set-CsUserCallingSettings command. It will require you to login to Teams through PowerShell as the forwarding account, issue the call settings configuration and then disconnect from teams. Logging in will require you to have an encrypted password file.

Read/Write Access the Scripts Folder

To enable forwarding in Microsoft Teams you can have this stored on your files server if you still use AD or in SharePoint if you don’t. Regardless, the user account will need Read/Write (and in the case of AD Execute, too).

Enable Forwarding in Microsoft Teams – Putting it All Together

You can use the information listed above to enable forwarding in Microsoft Teams or I can send you the scripts to do it. Just buy me a coffee and I will send it to you. I also have other time savers that my readers have enjoyed, like a CSV to ICS converter and a Teams Contact Generator.

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I am an IT professional with over twenty years experience in the field. I have supported thousands of users over the years. The organizations I have worked for range in size from one person to hundreds of people. I have performed support from Help Desk, Network / Cloud Administration, Network Support, Application Support, Implementation and Security.

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