You have just enrolled an Android mobile phone in Intune (Corporate Owned With Work Profile or Dedicated Work Profile) and Android System Apps and Intune behave differently. Like, they don’t work. They seemed to have disappeared or are asking for administrative permission to operate.
I will show you a simple trick that in two steps, you will have your user(s) up and running in no time.
Android System Apps and Intune use Package Manager
First you need to get a similar phone and install Package Manager on it. Whats really cool about this app is it gives the exact name of every single package that resides on your Android phone, even the system apps.
If you see from the illustration above all the applications start with a “com.” You can also use the search at the top to search by the package friendly name (i.e. Android Audio). You will need to take note of the “com.” Package name and the friendly name. You will need it for the next step.
Publish System App in Company Play Store
I have written some great articles on enrolling Android Devices here (Part1 and Part2).
If you are not familiar with a company Google Store and linking it to Intune, please check this video out . It shows you how to set one up.
One you have that done, you can go into Intune and the Android Apps section here.
Click On “+ Add” to begin adding an android App.
From the dropdown box, select “Android Enterprise System App” and click Select.
On the next screen I have given an example of what you should put. You can get this information from the previous step from the app Package Manager. Then Click Next
In this section, click on add group and pick which user group you would like to assign to this application too. You probably already have one set up for your mobile users. It can be assigend, dynamic user or dynamic device. The choice is up to you.
The last screen shows you the options you created in the previous screen. Click create to finish.
It won’t show up as an app available to download in your corporate Google Play Store but it will allow the system app to run now. The device just has to synchronize its Intune policies next time it checks in.
There you have it. A way to make sure Android System Apps and Intune work properly, especially if you use Corporate Owned With Work Profile or Dedicated Work Profile. If your users complains of an app not visible of requiring admin permission, this is probably why.
Dan
I am an IT professional with over twenty years experience in the field. I have supported thousands of users over the years. The organizations I have worked for range in size from one person to hundreds of people. I have performed support from Help Desk, Network / Cloud Administration, Network Support, Application Support, Implementation and Security.